Summary
Responsible for performing a variety of services for our customers in a timely and professional manner.
Also responsible for the preparation of new loans and the maintenance of existing loans.
Essential Duties
Greeting customers
Represent the bank to the customer in a courteous and professional manner.
Furnish prompt, efficient, and accurate service
Attention to detail and excellent communication skills are required
Maintain work area in a clean, neat, and professional appearance
Accept credit applications
Obtain CIP documentation for individuals and run credit reports
Obtain borrowing authorization documents for entities, run BizChex and obtain Certificates of Good Standing
Create new customer CIFs on Silverlake and complete BSA Yellowhammer questions
Coordinate the preparation of loan closing documents with internal and external individuals for Consumer, Real Estate, Commercial and Agricultural loans including Letters of Credit, Floor Plans and Guidance Lines.
Coordinate document ordering
Open title insurance orders with title companies
Request appraisal, environmental and evaluation orders through Real Estate Valuation Dept.
Coordinates with SBA and other government guaranteed loan programs on gathering the proper documentation on government guaranteed loans
Scheduling, closing and funding of loans;
Prepare or assist in the preparation of the Loan Input Worksheet which is used to prepare the Commercial/Ag Loan Memo, provides information for Loan Doc Prep to prepare loan documents, and provides checklists (borrowing entity and collateral documentation) for Doc Review ticklers
Input information into TCI (Decision Lender) software for consumer loans
Input Information into Encompass software for consumer real estate loans
Review loan documents for accuracy prior to loan closings
Prepare Loan Funding Worksheet to provide loan disbursement instructions to the centralized Loan Funding Department once loans are closed; provide drafting instructions as needed
Labeling all documents in loan packages or documents received in the mail, with scanning index numbers/loan numbers/SS or Tax ID numbers/comments; add the loan packages/documents to the appropriate scanning/tracking spreadsheet; either scan the documents to our imaging system (some branches), and/or send them (some branches send checklists) to the Doc Review Group to set up tracking requirements
Manages each loan to identify, file, and protect the Banks lien on any and all loans, including but not limited to: UCCs, Deed of Trust, Assignments, Subordinations, etc.
Review documentation exception reports and communicate with borrowers by letter, email or phone requesting on-going financial and collateral documentation.
Complete the Exception Removal Request spreadsheet and forward to the Exception Tracking group to update tracked documents as received
Complete loan advances and transfers, either by paper ticket, or online; update construction draw spreadsheets as applicable; prepare extensions and modifications for loan payments;
Central Notification Systems Notifying Gins and Co-ops that City Bank has a lien on Crops and/or Livestock
Process/review loan payments; DMI, Private Banking and all loans housed on Silverlake;
Issues cashiers checks
Encoding internal loan coupons, deposit & withdrawal slips
Prepare spreadsheet to track floor plan customers and guidance line activity
Scheduling construction, equipment, floor plan and crop inspections
Utilizing Lien Solutions, order UCC searches and flood determinations; file new and terminated UCCs, review borrower monitoring alerts
Filing to include collateral safekeeping, bulk filing (some branches), etc.
Customer Services requests:
Prepare AFT and ACH set up forms
Enters changes in Synapsys for address changes and officer changes;
Process wire transfers
Provide NADA book value quotes on vehicles,
Prepare payoff quotes,
Provide loan history information,
Compile release of lien documents and etc.
Scheduling appointments for loan officers
Receiving and directing phone calls
Call on past due and NSF customers
Participate in training sessions as required by supervisor.
Other duties, as assigned by Management; some branch Lending Assistants perform additional duties:
Open new accounts
Perform teller functions
Create debit cards and re-pin as needed
Accept stop payments
Q2 Online Banking resets
Equal Opportunity Employer/Veterans/Disabled
Whatsapp
