Are you a customer-focused individual with a passion for delivering exceptional service? Tide Dry Cleaners is seeking a dynamic and enthusiastic individual to join our team as a Guest Service Representative.
As a key member of our customer service team, you will play a vital role in ensuring that every guest's experience is seamless, positive, and exceeds their expectations.
If you thrive in a fast-paced environment, possess excellent communication skills, and have a keen eye for detail, we invite you to apply!
Summary:
Duties and Responsibilities include the following.
Other duties may be assigned.
Provide exceptional customer service to customers
Serve as primary liaison with customers
Greet and assist all walk-in customers in the store
Meet, greet and assist all valet drive-up customers at their car
Process customer phone and personal relations
Consultatively assist customers with cleaning, stain and/or finishing needs and/or concerns
Sort and examine articles, picking out those that may need hand spotting, or stain treatment
Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register
Consistently ensure cash drawer accuracy
Follow Company’s new customer protocol
Attend Company offered ongoing training and education
Other duties as assigned
Skills:
Oral Communication Skills
Written Communication Skills
Customer Service
Organizational Skills
Project Management
Time Management
Phone Communication Skills
Understanding of POS system
Education/Experience:
[REQUIRED] - One+ year(s) direct customer service experience
(Preferred) - Any retail clothing experience
(Preferred) - Any knowledge of fabrics and fashion
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