Do you enjoy working with customers but want more responsibility? Are you looking for a challenging job where you make the difference? We are seeking qualified Property Managers to join our team and help run our multi-million dollar properties.
If you are self motivated, and have experience in any of the following, we want to talk to you!
* *Requirements*
* 1.
Retail sales experience
* 2.
Customer service experience
* 4.
Retail Sales Experience a plus
* 5.
Outstanding Customer Service Skills (In Person, Phone, E-Mail)
* 6.
Highly Proficient Verbal/Written Communication Skills
* 7.
Ability to Operate with little supervision
* 8.
Positive Attitude/Highly Motivated
* 9.
Work Effectively within a team
* 10.
High Attention To Detail
* 11.
Outstanding Organizational Skills
* 12.
Ability to multi-task and prioritize
* 13.
Ability to pass background checks
* 14.
Must have a dependable vehicle, with proof of insurance (Required)
* 15.
Must have a VALID Drivers License and proof of eligibility to work in the United States (Required)
* *Duties/Responsibilities* *Job Knowledge and Duties*
* 1.
Perform daily functions of running the self storage facility in accordance with company standards
* 2.
Complete daily walk thru including lock checks and cleaning units as needed
* 3.
Make daily bank deposits and ensure accuracy of deposit information
* 4.
Be familiar with the Texas Chapter 59 Lien Laws (Refer to TSSA "Goldbook")
* 5.
Be familiar with self storage unit leases, vehicle and boat/RV lease processes
* *Professional Image*
* 1.
Keep office clean and organized, free of any clutter, pets and odors
* 2.
Report via work order any areas outside manager expertise
* 3.
Oversee contractors and third party vendors work
* *Repair and Maintenance*
* 1.
Perform light repair and maintenance duties, including:
* 2.
Cleaning out units
* 3.
Wiping down doors
* 4.
Pickup up trash
* 5.
Cleaning Hallways, office and bathrooms
* 6.
Change HVAC filters as required
* 7.
Grease door springs on roll-up doors
* 8.
Oil gate chain as needed
* *Administrative & Legal*
* 1.
Maintain accurate records for each customer including lease, addendums, correspondence
* 2.
Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company
* 3.
Keeps foreclosure documentation organized and accurate, following company foreclosure checklist and set guidelines
* 4.
Keep post auction paperwork labeled and filed
* 5.
Use computers as designated for business use only
* 6.
Be proficient at self storage management software
* *Collections*
* 1.
Perform required communications in accordance with company standards
* 2.
Make collection calls and send reminder notices per company standards
* 3.
Send uncollected balances to approved collection agency
* *Sales*
* 1.
Meet or exceed net rental goal each month
* 2.
Follow up on all internet, e-mail or call center leads, maintaining a 60% conversion ratio from lead to rental
* 3.
Achieve and maintain occupancy and revenue goals each month, maximizing revenue by limiting concessions, discounts and waived late fees
* 4.
Ensure phones are answered in a professional manner
* 5.
Show a storage unit to every walk-in customer
* *Customer Service*
* 1.
Provide greater than expected customer service including:
* 2.
Being polite and respectful, listening to customers needs
* 3.
Stand when anyone enters the office
* 4.
Escalate customer concerns as necessary, following up with customer
* *Marketing*
* 1.
Perform in-store and off-site grassroots marketing, visiting at least four businesses per week
* 2.
Create and keep current a marketing log to track marketing activity
* 3.
Effectively use company provided marketing materials to enhance marketing activities
* 4.
Attend company approved or sponsored marketing events
*
Job Type: Full-time
Pay: $15.
00 - $17.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
* Office
* Outdoor work
Experience:
* Management: 1 year (Preferred)
License/Certification:
* Driver's License (Required)
Ability to Relocate:
* Lubbock, TX: Relocate before starting work (Required)
Work Location: In person