Leasing Specialist

*LEASING SPECIALIST* *Summary* Lease units, provide customer service to residents and prospective residents, and assist the Property Manager in the operation of the property.
*Reports to* Property Manager (or Assistant Manager in Property Manager’s absence).
*Work Hours* 40 Hours per week including weekends and “on call” emergencies, if required.
Overtime when requested and prior, written approval received.
*Qualifications* Minimum qualification requirements for the position are: ● High school graduate or equivalent ● Valid driver’s license ● Drug free ● Service industry experience (previous leasing experience preferred but not required) ● Prior training helpful but not required ● Ability to be available to work as scheduled, “on call” and as necessary ● Ability and skills to perform job functions (please see below) Required qualifications relating to experience, skills and training will vary by property.
Occupancy levels and special needs of the property will usually determine the necessary level of experience, skills and training.
*Skills* Excellent interpersonal skills and customer focus are prerequisites for the position.
In addition, the position requires the following: ● Professional image ● Excellent communication skills, in person and on telephone ● Strong customer service orientation ● Ability to “close” a sale ● Ability to read and write English fluently (Spanish or other language abilities may be required) ● Ability to accurately perform mathematical functions ● Ability to perform basic data entry computer skills ● Ability to report and perform accurate market studies ● Good organizational skills ● Ability to operate motor vehicles and golf carts *Job Functions* Essential functions of the position are to: ● Optimize occupancy by leasing units and maximizing an effective lease renewal program for existing residents.
● Lease units by aggressively selling the products and services of the property.
● Conduct site tours and demonstrate property amenities, model apartments and available apartments.
● Effectively handle telephone inquiries and conduct follow up telephone communications to prospects from property tours, telephone inquiries and other sources.
● Work with the property staff to develop and implement sales and marketing strategies to include, but not limited to out-reach marketing, and maintenance of social media internet sites.
● Increase property traffic levels, maintain established closing ratios and work to achieve and exceed budgeted occupancy percentages.
● Maintain thorough product knowledge of the property and that of major competition through site visits/tours and telephone surveys.
● Follow established policies and procedures regarding the qualification, screening and acceptance of applicants for residency.
● Prepare rental paperwork in an accurate and timely manner.
Communicate and explain rental documents to new and existing residents.
Ensure documents are completed prior to resident move-in.
● Maintain company customer service standards.
Respond to resident requests in a timely manner and work with residents to minimize and resolve problems and complaints.
Follow through to ensure issues are resolved.
● Maintain prospect, traffic and leasing data and assist with other computer data entry as needed.
Assist with monthly closing as needed.
● Assist in ensuring that the grounds, buildings and units are fully functional, safe and attractive.
Visually inspect grounds, buildings and units on a regular basis.
● Ensure units are ready for showing.
Inspect units on move-in day to ensure units are ready, inspect units on move-out day to assess damages.
● Assist with planning and hosting of property sponsored social functions for residents.
● Follow all safety procedures and report any safety hazards found.
● Make bank deposits and perform other property related errands as requested.
● Attend required meetings and training seminars.
● Perform other property related tasks assigned by Property Manager.
*Miscellaneous* Position requires employee to wear appropriate professional apparel.
Position may require use of employee’s own vehicle to make bank deposits, pick up supplies, perform out-reach marketing tasks, and for other property related activities.
*Physical Functions* The necessary physical functions for the position include standing, walking, lifting, pushing, pulling, climbing, stooping, kneeling, bending, reaching, writing, driving, talking, hearing, seeing, and ability to cope with environmental conditions inside the buildings and outside throughout the year.
Employment requires that you be capable of performing the essential functions of the job for which you are applying, effectively and safely.
If a reasonable accommodation is necessary to perform the essential functions, an accommodation request must be presented to the Human Resources department.
Job Type: Full-time Pay: From $32,000.
00 per year Benefits: * Dental insurance * Health insurance * Paid time off Schedule: * 8 hour shift Experience: * Property leasing: 2 years (Required) License/Certification: * Driver's License (Preferred) Work Location: In person