Description:
The following statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Summary
Under the supervision of the Community Manager, Leasing Manager, and/or Assistant Manager, the Leasing Consultant’s primary responsibility includes interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases.
In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace.
Specific training for leasing consultants centers on Fair Housing, closing techniques, and overcoming objections.
Reports To
Community Manager
Primary Duties and Responsibilities
Provide excellent service to all residents, prospects and visitors to the community
Effectively lease apartments in accordance with budget guidelines
Follow Fair Housing Standards in all dealings with prospects and residents
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
Coordinate the application review for each lease including credit and income verifications and background checks
Complete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signatures
Ensure the condition of leased apartments prior to move-in, including a final inspection
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents
Requirements:
Minimum Qualifications
High School diploma or General Education Degree (GED); Bachelor’s Degree preferred
Three to six months related experience and/or training Equivalent combination of education and experience
Knowledge, Skills, and Abilities Required
Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experience
Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnel
Excellent customer service, sales and negotiation skills
Good communication and listening skills
Able to speak effectively before groups of customers or employees of organization
Able to read and understand lease documents
Able to be an effective team player and interact well with others
Organized and detail-oriented
Patient, even-tempered and works well under pressure
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
Able to write routine reports and correspondence
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Able to compute rate, ratio, percentage, discounts, and pro-rations
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Effective time management skills
Able to maintain confidentiality
Able to follow directions from a supervisor
Able to understand and follow posted work rules and procedures
Able to accept constructive criticism
Able to work weekends or overtime as job requires
Knowledgeable in Microsoft Word and Excel
Knowledge in Entrata preferred
Working Conditions
Work is performed in an office, sedentary setting or outdoor environment; Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; and to verbally communicate to exchange information.
Possible to work long hours and odd schedules (weekends) in order to fulfill job duties.
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