*Job Description*
*Collections Representative*
Call center collections representative.
Entry-level positions for Law Firm in our Lubbock office.
Starting hourly pay is $16.
00 an hour, *with the ability to increase within 6 months to $18.
00 an hour.
* Plus, the opportunity for *monthly bonuses! *This position is responsible for the collection of delinquent accounts while providing excellent consumer interaction.
The collections representative speaks with consumers, regarding delinquent accounts, according to the firm’s standards and government regulations, to resolve the account by utilizing negotiation skills.
*Essential Duties and Responsibilities* include the following.
Other duties may be assigned to meet changing business needs.
* Persuade consumers through telephone contact, to pay delinquent accounts while using professionalism and tact
* Communicate with the consumer according to established Firm policies and procedures as well as State and Federal legal requirements (i.
e.
, FDCPA, etc.
) and client guidelines
* Input thorough detailed, and accurate call summaries in the collection system for each call made
* Update the collection system with changes made
* Responsible for achieving collection benchmarks without sacrificing quality of service
* Responsible for meeting assigned production standards, including the amount of phone calls, inbound and outbound per month
* Work closely with management to resolve escalated issues as well as regularly update the Collection Supervisor/Manager, on the status of accounts in special situations
* Performs other incidental and related duties as required and assigned
*Skills and Abilities:*
* Persuasive and professional communication skills
* Detail-oriented with the ability to prioritize workload
* Work independently and have the ability to meet goals and deadlines
* Strong interpersonal aptitude with solid negotiating proficiency
* Intermediate computer skills
* Ability to meet attendance standards
*Education/Training/Experience*
* Education – High School diploma or GED
* Successful passing of background check and drug screening required before start date \*\*No Credit Check\*\*Do not test for Marijuana\*\*
* Reading and writing in English
* Microsoft Word, and Excel
* Knowledge of Fair Debt Collection Practices Act (FDCPA) guidelines a plus
* Excellent interpersonal and communication skills
* Call center or collection experience a plus but not required.
On-site paid training
_The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of the position.
As the nature of business demands change so, too, may the essential functions of this position.
_
*Job Type: Full-Time*
*Hourly: $16.
00*
*Benefits:*
* 401(k)
* 401(k) contribution
* AD&D insurance
* Dental insurance
* Health insurance
* Vision insurance
* Life insurance
* Paid sick time
* Paid vacation
* Paid Holidays
* Referral program
*Physical setting:*
* Call center
* Office
*Schedule:*
* 10:00 am -6:30 pm shift
* Monday - Friday
*Supplemental pay types:*
* Monthly bonus opportunity
*Education:*
* High school or equivalent (Required)
*Work Location*: In person
Job Type: Full-time
Pay: $16.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* AD&D insurance
* Dental insurance
* Health insurance
* Life insurance
* Paid sick time
* Paid time off
* Paid training
* Referral program
* Retirement plan
* Vision insurance
Weekly day range:
* Monday to Friday
Work setting:
* Office
Work Location: In person
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