Collections Representative

General Description: Responsible for telephone and field collections to ensure rental accounts are current, controlling and managing daily credit activities including in-home collections, skip tracing to locate customers and merchandise, recovery of merchandise and processing legal accounts when necessary.
Our Account Representatives: * Organize daily activities to perform collection tasks * Communicate with customers with past due accounts via telephone or written communication * Visit past due customers in-home as necessary to collect payment or recover merchandise * Follow Company's plan for record keeping on all correspondence with customers and status of collection efforts * Follow all State and Federal collection laws * Establish and maintain relationships with area lien holders and law enforcement agencies * Negotiate return of store merchandise with lien holders * Advise management on merchandise recovery and prosecution decisions * Team with store sales staff on initial rental decisions * Receive payments and post amount paid to customer's account * Perform duties which include rentals, sales, verifications, collections, installations, etc.
as necessary * Cultivate and promote a “servant leadership” attitude within your store to maximize customer satisfaction Job Type: Full-time Pay: $15.
00 - $17.
00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * On-the-job training * Paid time off * Paid training * Referral program * Vision insurance Work setting: * Office * Outdoor work Work Location: In person